SPNH Policies and Procedures

At Starting Point Neighbourhood House, we believe that clear policies and procedures are essential for creating a safe, respectful, and supportive environment for everyone.

These guidelines help ensure that all participants, staff, and volunteers feel valued and protected. By adhering to these policies, we promote positive interactions, safeguard well-being, and maintain a welcoming space where individuals can thrive and contribute to the community with confidence.

Code of Conduct Policy HSE-POL003
Unlawful Discrimination Policy OPP-POL037
Child and Youth Safety Policy OPP-POL017
Gift Policy HSE-POL004

Policies

Complaints and Grievances (external) Policy OPP-POL008
Dogs on Company Property Policy OPP-POL024
Child and Youth Safety Code of Conduct Policy OPP-POL018
Sexual Harassment Policy OPP-POL033
First Aid Policy OPP-POL012
Customer Service Policy OPP-POL016
Governance Policy GOV-POL001
Worker Induction Procedure OPP-PRD011
Make an Expense Claim Procedure OPP-PRD013

Procedures

Responding to Behaviours of Concern Procedure OPP-PRD014
Manage External Complaints Procedure OP-PRD004
Room Hire Procedure OPP-PRD006